Quality Policy

The TAMIB, as a body for the autonomous solution to labour disputes, seeks to offer workers and companies a transparent and impartial system through conciliation-mediation and arbitration, that is adopted by both parties as the standard procedure to resolve their disagreements.

To achieve continuous improvement in the quality of the service to our users, we are committed to complying with the requirements that will ensure the effectiveness of the ISO 9001:2015 Regulation, a reference framework for setting out and reviewing the quality objectives established by our organisation. To achieve this, we have the commitment of the entire staff team who are acquainted with and understand the implementation of the quality system to better perform their duties and provide the best service to our users.

The TAMIB undertakes to carry out a continuous review of the system, bringing solutions to any variances detected that may affect it, as well as the fulfilment of all legal and other regulatory requirements that are applicable to the organisation.

The task of all TAMIB members is to defend the purpose for which it was created, through the analysis and improvement of its objectives, constantly evaluating our performance in order to thereby achieve the total satisfaction of the user. We are constantly seeking greater effectiveness in our system and greater capacity to adapt to changes in our environment.

The Management
March 2018

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